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2016 November December Marina World

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The magazine for the marina industry

Inland and Coastal

Inland and Coastal Marina Systems Ltd CREATING CERTAINTY Our clients value a team of insurance professionals with a global outlook and worldwide resources. They value the reassurance of round-the-clock support and expert advice. And they value long-standing, trusted relationships. Marinasure. Insurance services for the marina and the marine trade market. www.hiscoxmga.com Inland and Coastal Marina Systems specialise in the design, manufacture and installation of marinas. In-house design and manufacturing ensures that our products are always of the highest standard of quality. Our installation service also means that clients can be satisfi ed that experienced professionals are responsible for providing a fully functioning, turnkey marina. Main Offi ce: Queen Street, Banagher, Co. Offaly, Republic of Ireland Int. Telephone: +353 5791 53963 Int. Fax: +353 5791 52964 sales@inlandandcoastal.com Paris UK Offi ce: Unit 2, 21 Coulardbank Industrial Estate, 38 Avenue Lossiemouth, de l'Opera Moray, Scotland, IV31 6NG 2eme etage 75002 Paris Int. Telephone: +44 1 343 813 233 +33(0) 53 21 83 58 sales@inlandandcoastal.com London 1 Great St Helen's London EC3A 6HX United Kingdom +44 (0)20 7448 6000 Marinasure is a trading name of Hiscox MGA Ltd. Hiscox MGA Ltd is authorised and regulated by the Financial Conduct Authority. Hiscox MGA Ltd’s registered Office is 1 Great St Helen’s, London EC3A 6HX and the registered number is 07720593. 16635 10/16 www.inlandandcoastal.com walk on water... Average Net Circulation 7,267 Marina World Audit Period 1st July 2015 to 30th June 2016 YOUR NEXT AD COULD DIE FROM POOR CIRCULATION. The truth hurts. An advertisement that doesn’t reach its market hurts your budget. As an advertiser, we believe you need accurate, up to date and independently verified circulation figures for the publications in which you choose to advertise. That’s precisely what an ABC Certificate of Circulation provides. Visit: www.abc.org.uk

FUEL DOCKS The facility at Marmong Point Marina in New South Wales is neat and uncluttered and offers generous waterside manoeuvring space. bridge occurs between each pontoon in any waler system, the spaces are usually less than 100mm (4in) so this is easily covered. Superior’s regional partner in the UAE, Marinas Performance LLC, recently completed the first phase of an essential piece of infrastructure for floating fuel stations in four locations. The main pontoons were constructed using Super Elite modules, equipped with cast-in ducting for fuel system, fuel pumps, fuel canopy, operator kiosk, stainless steel cleats and gangways. The product is ideal for this application as it is sturdy, stable and has a 25 year design life. It allows massive fuel/diesel lines and other MEP items such as the kiosk and canopy structures to be easily fitted. A fuel dock needs to be designed for heavier use than a normal berth. This means that the mass of the structure should be substantial as, with frequent use from varying skill levels in the skipper population, there will undoubtedly be unintended impacts. The mass of the dock is important; at Birkenhead Point Marina in Sydney the operators invested in a 66m x 6m (216ft x 20ft) unit with over 1,000 tonnes of concrete. The Gold Coast City Marina fuel dock at Coomera in Queensland is 60m x 3.5m (197ft x 11ft) with an open trench system to serve multiple customers simultaneously. Queuing and waiting with a stiff breeze in a confined space is less than ideal and should Heavy duty pumps, installed alongside deep water, service ferries at Iluka. be avoided wherever possible. A fuel dock of 40m (131ft) or longer will allow for simultaneous mooring of multiple average size boats. Fendering is an essential part of the fuel dock. As the highest duty cycle area of the entire marina, the operator must invest in good quality soft touch fenders for protection of both the fuel dock and the vessels. Marinas in the USA provide exceptional service at fuel docks where dock hands will assist the skipper to tie up and refuel – generally appreciation for this service is a tip from the skipper. However, in Australia we usually need to make do on our own. A single handed skipper will appreciate the provision of a high quality closed cell foam cylindrical fender of at least 200mm (8in) diameter with a solid carpet chaser over it. When lines are also added on the fuel dock, at 6m (20ft) centres and neatly coiled, boaters are truly happy as they are obviously dealing with a professional organisation. The simple investment in a quality fuel dock is one of the most important things marina owners can do to show their customers that they care and appreciate your business. As an avid boatie, I hate having to find and attach my own fender and lines, especially when running single handed, so a good fuel dock will get my business every time. All in all, the fuel dock is an essential meeting point for marina operators and their customers. It should be viewed as a focal point and an opportunity to connect and display high levels of customer service. The boater can be sold chandlery from the store adjacent to the fuel dock and, as the product is immediately available, the margins will be handsome and everyone understands why. The advent of 24-hour swipe card technology should not be used as an excuse to remove all humans from the marina. Many of us poor boaties are crying out for help with assistance for every little thing. Where to anchor tonight? Where is the next best marina to stop at? Who has the best fuel price on the trip north? Where can I get my water pump repaired? We all need to recognise that just as the village marketplace was the central meeting place for us in bygone days, the fuel dock is the meeting point in a modern marina. Enjoy the social interaction, the beauty of the surroundings, the service and camaraderie, and the transition from land to water. John Hogan is CEO of Superior Jetties, Australia, and can be contacted on email: jhogan@superiorjetties.com www.marinaworld.com - November/December 2016 59

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